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Rotorua seeks public feedback on future water services model

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Screenshot 2026 10 01 at 12.37.51 PM

Rotorua residents are being asked to help decide how drinking water, wastewater and stormwater services should be delivered in the future, with the city council putting two models before the public during October.

Rotorua Lakes Council has identified continued in-house delivery as its preferred option, but an alternative would see Rotorua join Whakatāne, Ōpōtiki and Kawerau in an asset-owning multi-council water services council-controlled organisation.

Consultation runs from 1 to 30 October 2026. The council says hearings will follow in November, before elected members make a final decision in early December.

The choice follows a joint investigation by the four councils under the Government’s Local Water Done Well framework. That work examined infrastructure needs, future investment, funding and different structures for delivering water services.

Rotorua Mayor Tania Tapsell said the decision was significant and the council wanted community feedback before settling on a final model. The council says the investigation found Rotorua is in a strong position to continue delivering services internally, while also identifying potential longer-term advantages from a shared organisation.

Cost is one of the issues residents are being asked to weigh. According to the council, the multi-council option could produce an estimated rates reduction of $216 a year. However, the council is also pointing to local ownership, decision-making and Rotorua’s relationships with landowners, iwi and hapū as important considerations.

Those relationships are particularly relevant to the district’s drinking-water supply. Council information says agreements with Ngāti Rangiwewehi and Ngāti Kearoa Ngāti Tuara relating to their springs are connected to water supplying about 70 per cent of Rotorua’s urban area.

The current consultation is not Rotorua’s first decision point on water reform. In 2025, the council chose to retain water services in-house while further investigating a possible joint model. The Government subsequently accepted Rotorua’s Water Services Delivery Plan, which sets out how the district intends to provide water services over the coming decade.

The three eastern Bay of Plenty councils involved in the investigation have not all reached final decisions either. Whakatāne is consulting on a preferred multi-council model, while Ōpōtiki and Kawerau have deferred consultation decisions pending the outcome of the Government’s local government reform process.

Rotorua residents can review the supporting information and make a submission through the council’s Participate engagement platform. Public information sessions are also planned to help people understand the options before submitting feedback.

Source: Rotorua Lakes Council news release and Local Water Done Well information, verified 1 October 2026.

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